Wireshark Trace for Fault Finding
How do I perform a Wireshark trace? If you have been asked to complete a wireshark trace this is because your reported fault needs further inspection from site, these are typically asked for when the report is call quality or transfer difficulties. R... Read More
Common Questions FAQs
Common Questions For all those frequently asked questions around IPVS support and provisioning. Do I have to dial 9 for external line? Experiencing one way audio Is it possible to have a group mailbox How do I access my voicemail What numbers are av... Read More
Email Disclaimer
E-mail Disclaimer The information transmitted in any e-mails from us is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use o... Read More
Copyright and Registered Marks
Copyright and Registered Marks "IC" the letters and any subsequent distinctive colour schemes, devices, styles, emblems and other manifestations associated with IC including the logotype comprising the letters IC and the IC sphere logo's and/or ... Read More
Complaints Proceedure
Internet Central Ltd. - Complaints Procedure We aim to be the major provider of Internet Services across Staffordshire and Cheshire and to be the preferred provider in the rest of the UK. We take pride in the reliability of our service provision and ... Read More
Annex - Web Hosting Terms
Annex - Web Hosting terms You may use up to the maximum space provided with your account any usage over that will be automatically billed to your account or your upload facility suspended. Commercial use of your Web space is permitted. This means tha... Read More
Annex - IP Voice Services Terms
Terms & Conditions Annex IP Voice Services Service Specific Terms and Conditions for IP Voice Services provided by the Company INTRODUCTION 1. Definitions - additional to those in the Main Terms and Conditions a. IPVS Means IP Voice Services in... Read More
Annex - Ethernet Services
Annex - Ethernet Services Service Specific Terms and Conditions for Ethernet services provided by the Company Definitions - additional to those in the Main Terms and Conditions "Ethernet", "Ethernet Connect" or "SuperFlex" means an Ethernet servic... Read More
Annex - IC-air Terms
Terms & Conditions Annex IC-air Service Service Specific Terms and Conditions for IC-air services provided by the Company 1. Definitions - additional to those in the Main Terms and Conditions a. "IC-air" means a Broadband service delivered wire... Read More
Annex - SLA & Service Credits
Annex - SLA & Service Credits Service Level Availability & Service Credits Standard Service Level Agreement for Services including Service Credits 1. Definitions - additional to those in the Main Terms and Conditions a. "SLA" means a service... Read More